Disclaimer
While every care has been made to produce accurate information of benefits and costs Flying Yellow Pty Ltd accepts no responsibility for loss arising in any way from or in connection with errors or omissions in any of its calculations or recommendations or in information provided (including responsibility to any person by reason of negligence).
Privacy
This Privacy Policy describes the personal information that may be collected by us, the choices you can make about your personal information and how we protect your information.
Summary:
Flying Yellow will comply with the Australian Government’s Privacy Act. As part of this compliance, it is the policy of Flying Yellow to review annually the changes to the Act and make necessary adjustments in accordance with the processes and procedures carried out by staff in relation to the collection and handling of a person’s personal information. At Flying Yellow are trained in all aspects of the Privacy Act in order to fulfill their professional responsibilities within the company and in customer liaison. This training will be carried out during the induction period, and further supported with additional training as changes occur in the Act.
Why does Flying Yellow need your personal information?
Understanding our client’s needs is central to the success of the work we do. To do this effectively, we need to collect some personal information. Flying Yellow collects, holds and uses clients’ personal information so we can manage the provision of our products and services.
Will my information be used for Direct Marketing?
We may use your personal information to keep you informed about the sustainability industry, new products, services and general education. You may opt out of receiving direct marketing information from us at any time by emailing info@flyingyellow.com.au
Why types of personal information do Flying Yellow hold?
The information we may request includes (but not restricted to) name, address, contact details, building envelope details. Unless you provide your consent, or if we are requested or permitted by law, we will only use or disclose information for the purposes for which it was intended.
How does Flying Yellow protect your information?
Regardless of how we receive your information, over the phone or via our online presence, we ensure your information is stored securely online, paper files and other formats.
Who does Flying Yellow share your information with?
Flying Yellow does not sell your personal information to third party providers.
From time to time we may share your personal information with anyone authorised by you or to whom you have provided your consent (either expressly or impliedly), including but not limited to:
Flying Yellow contractors
Specialist insulation contractors
Manufacturers and retailers of other specialist energy and thermal efficiency products
Trades people such as electricians, plasterers, carpenters, builders
Insurance companies
Providers that we may need to deal with on your behalf
In the case of a dispute, Flying Yellow may be required to share your information with:
Courts, tribunals or other dispute resolution bodies
Credit reporting or reference agencies
Is Flying Yellow likely to disclose personal information to overseas recipients?
No.
How does Flying Yellow update personal information?
From time to time we may ask for an update on contact details and address to ensure the information we provide is applicable to your circumstances.
How long will Flying Yellow keep your information?
We may be legally required to maintain your records for a significant person of time. Some product warranties extend to 50 years. Once we believe information is no longer needed we may remove any identifying details or destroy the records entirely.
What about images taken?
Only with your expressed written permission via a media release form, Flying Yellow may choose to disseminate images of you and your home across the internet and other forms of media. Your address will never be disclosed unless you have given expressed permission to do so.
How can you contact Flying Yellow about privacy?
You can contact us to:
- Seek more information about this policy
- Update or correct your personal information
- Opt out of receiving direct marketing material
- Ask about accessing or correcting personal information we hold about you
- Make a complaint related to privacy
Contact us in any of these ways:
Phone: 0422094474
Email: info@flyingyellow.com.au
Post: PO Box 30, Vermont, Vic, 3133
In Person: 567 Canterbury Rd, Surrey Hills, 3127
Internet Privacy
Links to third party websites
Flying Yellow provides web links to external third party websites that may benefit the user. These links are provided in good faith. We recommend that you review the policies of any external third party website you review.
Does Flying Yellow use cookies?
Flying Yellow may use cookies to enable understanding of the type of browser and settings used, your journey through our website, repeat visitation and origin of search. We may use cookies to give you access to specific website pages without having to login every time. We recommend that you enable cookie acceptance so you can benefit from all the website services.
Interactive Surveys
Flying Yellow websites and social media surveys provide you with tools to help analyse the energy and thermal efficiency of your home. Some of these tools may collect personal information you enter when using them.
Analytics Software Tools
Website analytics measurement software tools are used to assist in tracking traffic patterns to and from Flying Yellow websites, surveying users of Flying Yellow and related sites and landing pages. This data is non-individual specific personal information and analysed by third party provider.
For more information about this Policy, please contact Tamar Boyd, at Flying Yellow on 0422094474
Terms and Conditions of Use
The use of this website is subject to the Terms of Use as detailed below in conjunction with our standard Terms and Conditions for the supply of Goods and Services which together constitute the full agreement between you the client and ourselves. By using this website you acknowledge that you have read, accepted and agree to be bound by both of these sets of Terms and Conditions.
If you intend to transact through this website (i.e purchase Goods and/or Services) then you warrant that you are at least 18 years of age, that you have the power to enter into this agreement and you acknowledge that this agreement creates binding and valid legal obligations upon you.
If you do not agree with or do not wish to accept the Terms and Conditions relating to this website, then please do not use this website. You are also advised that failure to accept our Terms and Conditions may result in your inability to access certain sections of this website.
Copyright and Trademarks
The contents of this website are at all times the copyright or trademark property of either ourselves, our suppliers or linked third parties and you may not distribute, reproduce, display, publish any trademark or other content of this website for any purpose whatsoever without the prior written approval of us, our suppliers or linked third parties (each as applicable).
Furthermore you agree to indemnify us against any claims, costs, damages or losses incurred by us should you fail to comply with clause.
Advertisers and Linked Sites
The display on our website of any advertiser or the provision of a link to third party websites does not constitute our endorsement of either the advertiser or third party provider or any of their website content or business practices. As we do not have any control of the content of any third party websites, access to such websites is at your sole risk and we recommend that you thoroughly review the terms and conditions of use and the Privacy policies of any third party website immediately you access such a site.
We shall accept no liability in regards to any dealings, promotions or activities between yourself and advertisers or third party providers.
Specifications and Information
Specifications and information provided on this website are given in good faith based on our knowledge, experience, or information provided to us by manufacturers and/or suppliers, or derived from sources believed to be accurate at the time the information is received by us, therefore it is recommended if you have any concerns as to the suitability of Goods or Services provided through this website in respect of the use of the Goods or Services or their suitability for a particular use that you contact us or seek external professional opinion.
Changes to Terms and Conditions
We reserve the right to change any of the Terms and Conditions displayed on this website (including our Privacy Policy) at any time by notifying you through this website that we have done so. By continuing to use this website it shall be deemed that you agree to be bound by the amended terms and conditions as notified and posted on the website.
Termination of Use
These terms and your access to our website may be terminated by us (at our sole discretion) at any time without notice or any requirement to give you a reason why. In the event of termination under this clause we shall have no liability to you whatsoever (including for any consequential or direct loss you may suffer).
Jurisdiction
This website (excluding any linked third party sites) is controlled by us from our principal business premises in Australia. It can be accessed from countries around the world to the extent permitted by the website. As each country has laws that may differ from Australia, by accessing this site, you agree that the laws and statutes of Australia shall apply to any dealings, actions or claims arising out of, or in relation to, this agreement, or your use of this website, irrespective of any conflict with any laws and statutes applicable to your country of domicile.
You further acknowledge and agree that the filing of a claim against us (if any) must be made in the State of Australia in which our principal business premises in Australia is domiciled, and that any legal proceedings will be conducted in English.
We make no representation that Goods or Services offered through this website are appropriate, available or suitable for use in countries outside of Australia, and accessing any material or content from, or through, this website which is illegal in your country of domicile is strictly prohibited.